Patient Satisfaction Management

Patient Satisfaction Management

Patient Satisfaction Management is a centralized system to capture the feedback of the patients or visitors at various touch points across the hospital that helps in analyzing the data and understanding patient sentiments and satisfaction levels.

Patient Satisfaction Surveys

Helps in usderstanding the current inefficiencies in the system and design improvement initiatives accordingly . 

Helps to understand the impact of the improvement initiatives

Ensuring patient satisfaction is the core of the hospital and listening to and responding to patients, enables the hospital to identify ways to reduce inefficiencies, increase engagement, improve the patient care experience and efficiency of the staff. Our solution helps you do just that.

A patient feels their feedback is important when their voice is heard. Therefore this system enables the hospitals to listen to the patients by recording the feedback at a unit and the organizational level and provides with an oppurtunity to improve patient satisfaction scores. It also helps teh hospitals to identify what’s working and what’s not.

Key Features

  • Flexible Questionnaire Modelling
  • Multichannel access
  • Automated creation of complaint tickets for the defined ratings

About Us

SapphireHealth makes healthcare businesses agile by enhancing quality management and improving patient experience.

sales@sapphireims.com

Sales

+91 80 4650 7422

SapphireIMS,
#15, 3rd Floor J.P. Nagar 3rd Phase,
Bannerghatta Road, Bangalore-560 078.